ReflexAI

Overview:

ReflexAI is a training and quality assurance software for high stakes contact centers. The software helps train agents through simulations, where agents can practice conversations, not with real humans but with AI. The software also evaluates and gives feedback to agents based on how they’re doing in live conversations, scoring them on factors such as word choice, empathy, responsiveness, etc.. In an industry where training and quality assurance are still largely done manually and agent turnover is high, ReflexAI aims to improve both the efficiency and quality of experience within contact centers.